+86 13600040923        sales.lib@mikrouna.com
You are here: Home / Service

Mikrouna Provides Technical Services

Installation: After the contracted equipment arrives at the destination and the buyer provides necessary installation conditions, the seller shall send personnel to the user's site for equipment installation, debugging, and technical training (operation, daily maintenance).

Warranty

After the installation of the contracted equipment, both parties sign an equipment acceptance form, and the equipment enters the warranty period. The warranty period for the equipment is 36 months after passing the acceptance inspection or 39 months after the goods arrive at the destination, whichever expires first (note: does not include gloves, purification materials, organic solvent adsorption materials)

Under Warranty

During the warranty period, the seller shall bear all expenses for equipment maintenance, component replacement, and travel. However, for repairs caused by human damage and improper operation, the user shall bear all expenses.
 
 
 
 
 

Outside Warranty

Outside the warranty period, free telephone technical support and question answering are provided. If necessary, the seller's engineer can visit the equipment site for maintenance and technical training, and the relevant costs will be borne by the user.
 
 
 
 
 

Service

When there is a malfunction in the contracted equipment, the seller shall ensure timely repair and respond within 1 hour of receiving the seller's service request. If the malfunction cannot be eliminated through telephone guidance, the seller's engineer can provide on-site service within 2 working days.
 
 
 

Glove Box Troubleshooting

Problem / Phenomenon

Reason

Solution

Glovebox Alarm Message: ‘02 valve can’t open’ Circulation button on screen is green but the blower is not working (O2 and H2O increasing slowly)

Working gas pressure is too low to open the circulation valves

Check the working gas supply pressure. Set the working 

gas pressure to 60  80 psi.

Glovebox Alarm Message:  ‘ 03 blower is protected  and

Frequency Converter Shows

Error Code:   F004 

 

Circulation button on screen is green but the blower is not working  (O2  and H2O increasing slowly)

Power supply issue from power outage or unstable power supply

Reset the frequency converter located  electrical cabinet 

by press the red reset button and restart thecirculation

111

Clicking Sound while Large Antechamber is Refilling

The pressure inside the glovebox main  chamber is too

low to supply the large  antechamber chamber

Set glovebox main chamber pressure to +3 to +7 mbar or
boost from foot pedal

Glovebox Main Chamber Can’t Refill

Working gas pressure is too high which causes electro-pneumatic valve not able to open Close the working gas supply regulator completely and
manually release the pressure by disconnect the
connection between the gas hose and glovebox. Then set
working gas pressure to 60 – 80 psi.

Large or Small Antechamber can’t Refill

The refill gas line between main chamber and antechamber is clogged.

Try to see if there is something clogged the refill gas line.
Large Antechamber Can’t Evacuate a. Working gas pressure is too low which causes the electrical-pneumatic valve behind the large antechamber unable to open.

b. Antechamber door is not closed properly. Or the gasket on the door is loose.
a. Set working gas pressure to 60 – 80 psi

b. Check seals and connections.

Check if the door is closed properly.

Check if the antechamber door gasket is loose. Perform
antechamber leak test.
Circulation and Analyzer Shut off Suddenly Pressure inside the glove box is over +15 mbar which was caused by reaching into the glovebox too fast. Move slowly while using the gloves. Do not insert your
hand too quickly into the gloves.
Purge Valve Open and Close Frequently Glovebox main chamber pressure is too low to control the purge valve and stay open. Set the working gas pressure to around 60 psi during
purging.
Box Pressure keep increasing during “Purging” Working gas pressure too high. Maintain the box pressure around +1m bar (below +5mbar)
and working gas regulator pressure: 60~80psi.
 
DON’T HESITATE TO CONTACT US FOR FURTHER DIAGNOSE, IF THE PROBLEM CAN’T BE RESOLVED BY USING ABOVE INSTRUCTION.
 
Get in Touch

Quick Links

Support

Product Category

Contact Us

  Add: No. 111 Tingyi Road, Tinglin Town, Jinshan District, Shanghai 201505,P.R.China
  Tel: +86 13600040923
  Email: sales.lib@mikrouna.com
Copyright © 2024 Mikrouna (Shanghai) Industrial Intelligent Technology Co., Ltd. All Rights Reserved. Sitemap